• Logging in
• Logging out
• Using the menu
• Using the application
• Checking the server status
• Reporting
  • The reporting menu
  • Transaction report
  • Pending transaction report
  • Viewing transaction information
  • Summary reports
  • Bank submissions report
  • Selecting clients, terminal groups and terminals using scope
  • Offline reports
  • Customising the columns in the results
  • Scheduling reports
• Performing authorisations
  • Refunding a transaction
  • Voiding a transaction
• Administering your account
  • Changing the account password
  • Viewing account usage history
  • Setting account preferences
  • Account policies
  • Forgotten password

The transaction report displays all transaction information recorded by the terminals linked to your account. You can access this report by clicking any option in the All Transactions, Revenue Transactions or Refund Transactions sections of the Reporting menu page. In the case of Revenue Transactions or Refund Transactions the standard transaction report will be displayed with certain filter criteria pre-selected to exclude unwanted transaction information.

If you selected any of the pre-defined date options all matching transactions will be automatically selected and displayed. The results are formatted as a paged report with each line corresponding to a single transaction.

To view subsequent or previous pages of information you should click on the page numbers (or the Next & Previous links) at the foot of the results. You can alter the number of transactions per page of results by selecting a new value in the Page Length drop down.

The number of matching transactions is displayed at the top of the results. A maximum of 100 rows will be displayed in an online query and if the results have been truncated the message 'First 100 results found (maximum)' will be displayed. If you want to see the full set of results you should click the Generate Report button and the full results will be generated offline and you will be notified by email when they are ready.

The grey row beneath the column headings is the order row. By clicking any of the cells in this row you can re-sort the result set (by default the result set will be ordered by transaction date & time). The currently ordered column is indicated by a black arrow in the corresponding cell. By clicking on this arrow you can change the ordering of the column from ascending to descending (& vice versa).

Viewing expanded transaction information

Each row contains standard columns. If you want to see additional information for a particular transaction you can click on the image in the leftmost column of each row. this will display the Transaction Information page in which all recorded information for the transaction is available. (Alternatively, you may use the column picker function to customise the columns which are displayed within the result set. This option is only available if you have set the User Interface preference to Advanced.)

Viewing other transactions for the same card

If you click on the value in any of the Card Number cells, the report will be redisplayed showing all other transactions recorded for that card within two weeks each side of the original transaction date.

Viewing the contents of the settlement batch.

If a transaction has been settled the Settled column will contain a link icon Clicking on this icon will display the Bank Submissions report showing the entire contents of the batch.

Setting or modifying the search criteria

If you called the transaction report using the Manual Query option the Search Criteria will be visible. (You can also display the search criteria for a pre-defined report by clicking on the Show Search Criteria link). You should set the search criteria if you want to construct your own manual query or if you want to further refine one of the pre-defined reports.

The search criteria are displayed within a tabbed interface. The exact appearance of these tabs will depend upon the configuration of your user preferences but a typical example is shown below.

The individual criteria are grouped in Standard and Advanced tabs. The Standard tab contains those search criteria which are most frequently used and the Advanced tab contains more specialised criteria. You can select either tab by clicking on the tab title.

All report queries must include at least a From and To date. If you invoke the transaction report using one of the pre-defined options then these values will already be populated but if you selected the Manual Query option you will be required to supply valid values for these fields. Other commonly used criteria on the Standard tab are the Card Number and the Transaction Amount. If you want to filter the results by a specific card you can enter either the whole card number or the first four digits and the last six digits separated by a space. You can also find only those transactions matching a specific amount by entering a decimal value into the Amount field (do not include a currency symbol). When you are satisfied that the search criteria are entered correctly you should click the Search button to generate and display the results.

The advanced tab contains additional search criteria.

The advanced search criteria are as follows. Enter or select values for any one or more of these fields to restrict the results so that only transactions which match the defined criteria are included.

• Terminal Id

  Enter a terminal id to restrict the results to a single terminal. Where supplied, the terminal id must be a 8 digit number. It is also possible to filter results by terminal using the Scope selection button.

• Machine Reference

  The machine reference is an arbitrary string associated with the terminal configuration which is used to maintain a client-defined reference to the terminal.

• User Reference

  The user reference is an arbitrary string optionally supplied with each transaction.

• Transaction Reference

  The unique reference associated with this transaction generated by ChipDNA Direct. This should be in GUID format.

• Batch Reference

  The reference for the batch that the transaction belongs to.

• Authorisation Code

  The authorisation code returned by the acquiring bank for the transaction.

• Card Reference

  defines the unique identifier of the card associated with the transaction which is assigned by ChipDNA Direct. This should be in GUID format.

• Card Scheme

  is the card scheme associated with the card making the transaction. Clicking within this field will open a drop-down list in which all defined card schemes are listed. To include transactions for one or more card schemes in your report, click on the check-box associated with each required card scheme. You can globally include or exclude card schemes using the Select All & Deselect All buttons. In the absence of a specific selection for this field all card schemes will be included.

• Scope

  Clicking the scope button will open a dialog in which all the terminals associated with your account are organised in terminal groups in a treeview layout. See Selecting Clients, Terminal Groups and Terminals using Scope for more information.

• Currency

  is the currency of the transaction. Clicking within this field will open a drop-down list in which all defined currencies are listed. To include transactions for one or more currencies in your report, click on the check-box associated with each required currency. You can globally include or exclude currencies using the Select All & Deselect All buttons. In the absence of a specific selection for this field all currencies will be included.

• Subset

  defines the type of transactions which will be included in the report. Click anywhere in this control to show a list of available subset types from which you may select a single value. If you select either a Revenue or a Refund report from the reporting menu this field will automatically be pre-populated with the appropriate subset value.

In addition to search criteria which alter the set of the transactions which will be included in the results, the Advanced tab also includes a number of other options which change the way in which information is displayed. These are;

• Date/Time Locality

  changes the type of date/time used. For a full discussion of this option refer to Using the application (Date/Time Locality)

• Initial Order

  by default the transaction report will be initially ordered by transaction date/time. You can change the initial order of the report by selecting an alternative column from this drop down list. You may also define whether the column is to be ordered in ascending or descending order.

• Report Name

  defines the name associated with the report if generated as an offline report. For a fuller discussion of this field please refer to Offline Reports