• Logging in
• Logging out
• Using the menu
• Using the application
• Checking the server status
• Reporting
  • The reporting menu
  • Transaction report
  • Pending transaction report
  • Viewing transaction information
  • Summary reports
  • Bank submissions report
  • Selecting clients, terminal groups and terminals using scope
  • Offline reports
  • Customising the columns in the results
  • Scheduling reports
• Performing authorisations
  • Refunding a transaction
  • Voiding a transaction
• Administering your account
  • Changing the account password
  • Viewing account usage history
  • Setting account preferences
  • Account policies
  • Forgotten password

To void a transaction you must first select the transaction to be voided using the transaction report. Once you have found the transaction, click on the card icon in the leftmost column to display the transaction information. If the transaction may be voided the Actions box at the top of the detail information will display a Void button.

If you select the Void button a confirmation page will be displayed which contains the details of the proposed void for your review. If you are satisfied that the details are correct click the Confirm button to finalise the void.

When the transaction has been voided a Void Approved page will be displayed.