• Logging in
• Logging out
• Using the menu
• Using the application
• Checking the server status
• Reporting
  • The reporting menu
  • Transaction report
  • Pending transaction report
  • Viewing transaction information
  • Summary reports
  • Bank submissions report
  • Selecting clients, terminal groups and terminals using scope
  • Offline reports
  • Customising the columns in the results
  • Scheduling reports
• Performing authorisations
  • Refunding a transaction
  • Voiding a transaction
• Administering your account
  • Changing the account password
  • Viewing account usage history
  • Setting account preferences
  • Account policies
  • Forgotten password

To refund a transaction you must first select the transaction to be refunded using the transaction report. Once you have found the transaction, click on the card icon in the leftmost column to display the transaction information. If the transaction is refundable, the Actions box at the top of the detail information will display a Refund button and the total amount refundable.

If you select the Refund button the Refund Entry page will be displayed where you will be required the amount of the refund (which must be greater than zero but not more than the amount of the transaction). You may optionally enter a User Reference which will be recorded against the transaction.

When you are satisfied that the refund details have been entered correctly, hit the Submit button. A Refund Confirmation page will be displayed containing the details of the proposed refund for your review.

To finalise the transaction click the Confirm button. The refund will be recorded and - after a short delay - a confirmation message will be displayed.

Printing a receipt

The refund approved page contains two buttons to print a receipt for the refund transaction. If you click the Receipt button the standard windows printer selection dialog will be displayed and the receipt will be printed directly to the printer which you have selected. If you click the Receipt(PDF) button the receipt will be generated in PDF format and will be displayed within the browser. You will then be able to print the receipt or save the file for later use or electronic transmission.

Note that the PDF receipt option will only be available if your browser is configured with a suitable PDF reader (such as Adobe Acrobat).

An example of the refund receipt output is shown below.