• Logging in
• Logging out
• Using the menu
• Using the application
• Checking the server status
• Reporting
  • The reporting menu
  • Transaction report
  • Pending transaction report
  • Viewing transaction information
  • Summary reports
  • Bank submissions report
  • Selecting clients, terminal groups and terminals using scope
  • Offline reports
  • Customising the columns in the results
  • Scheduling reports
• Performing authorisations
  • Refunding a transaction
  • Voiding a transaction
• Administering your account
  • Changing the account password
  • Viewing account usage history
  • Setting account preferences
  • Account policies
  • Forgotten password

Before you can use the application you must identify yourself as a valid user by supplying a recognised email address and password. This process is called logging in and must be successfully completed before most of the application's functions can be used.

Until you have logged in, any attempt to access the application will direct you to the login page where you will be prompted to enter the email address and password associated with your account.

Once you have entered the login information click on the Login button and - assuming that you have supplied valid login values - you will be directed to the main menu. If the values which you have supplied are mistyped or otherwise invalid an error message will be displayed and you will be required to re-enter the login information.

If you make 6 successive attempts to login using invalid details your account will be locked. It will then be impossible to access the system until the account has been unlocked (which should happen automatically after 30 minutes have elapsed). The number of unsuccessful attempts and the unlock period are both liable to change and you can refer to the Account Policies page to view the operational values.

Additional login page options

The login page also contains a number of additional options which do not require you to login before accessing them.

• Forgotten your password?

  allows you to re-initialise a forgotten account password.

• Register for a free test account

  directs the user to the registration process for a test account.

• Check the server status

  displays the current operational status of each of the application servers.

• Contact Support

  initialises an email message with the contact address of the support team. (This option requires you to have a correctly configured email client on the computer which you are using to access the application)